We have heard all the complaints about customer service (or the lack thereof) with most factoring software vendors. Phones that go unanswered. Emails that are ignored. Technical support tickets that go into a black hole, perhaps getting a response two or three weeks later.
This is unreasonable, and factoring companies shouldn’t put up with it. It’s not how business is done in any other industry today.
At FactorCloud, we’re determined to provide customer service that’s actually helpful. That meets - or even exceeds - our customers’ expectations. We will answer the phone when you call (or, if it’s the middle of the night, we’ll get back to you the next day). We will respond to your emails promptly. Your technical support tickets will never go into a black hole. We will always be here for you.
Interested in finding out more? Request a demo today. We’d love to talk about how you can benefit from factoring software that treats you like the valued customer you are.
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