• About
  • Features
  • Integrations
  • Resources

Login
CONTACT USGET A DEMO
Apr 14, 2025

What If Customer Service Was Actually Helpful?

We have heard all the complaints about customer service (or the lack thereof) with most factoring software vendors. Phones that go unanswered. Emails that are ignored. Technical support tickets that go into a black hole, perhaps getting a response two or three weeks later.

This is unreasonable, and factoring companies shouldn’t put up with it. It’s not how business is done in any other industry today.

At FactorCloud, we’re determined to provide customer service that’s actually helpful. That meets - or even exceeds - our customers’ expectations. We will answer the phone when you call (or, if it’s the middle of the night, we’ll get back to you the next day). We will respond to your emails promptly. Your technical support tickets will never go into a black hole. We will always be here for you.

Interested in finding out more? Request a demo today. We’d love to talk about how you can benefit from factoring software that treats you like the valued customer you are.

Related posts

Cybersecurity for Finance: What SOC 2 Certification Means for Protecting Your Clients’ Data
Industry Insights | FactorCloud

Cybersecurity for Finance: What SOC 2 Certification Means for Protecting Your Clients’ Data

Discover why cybersecurity for finance is critical. Learn how SOC 2-certified factoring software, like FactorCloud, protects data and builds client trust.

Read more

Invoice Factoring for Small Businesses: What It Is & How It Works
Industry Insights | FactorCloud

Invoice Factoring for Small Businesses: What It Is & How It Works

Learn how invoice factoring for small business works, including the benefits, risks, and what to expect from the process.

Read more


Ready to get started?
‍Request a demo now.

Get startedTalk to sales
HomeFeaturesIntegrationsSite Privacy PolicyApp Privacy Policy
ResourcesAboutSchedule a DemoTerms of Use
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2025 FactorCloud. All rights reserved